Return & Refund Policy

Last Updated: September 2026

Welcome to Nova Ores. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewelry.

• Items damaged due to misuse, accidents, or improper care.

• Sale or clearance items (unless received damaged or defective).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.

• The refund will be issued to the original payment method used for the purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and arrange a replacement or refund if applicable.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

• We recommend using a trackable shipping service for returns.

Order Cancellation

Orders can be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nova Ores Customer Support

Email:novaores@gmail.com

Response Time: Within 24–48 business hours

Thank you for shopping with Nova Ores.